FAQ

You can track the status of your request in your Personal Account under the "My applications" section. We will also notify you by email about the status of your application.

Card verification is necessary to prevent unauthorized withdrawal of funds from the card. Recently, there have been more cases of hacking internet banking accounts, unfortunately, it is not difficult for scammers to make a duplicate SIM card and transfer funds. Therefore, many exchange services have introduced a card verification procedure to avoid being involved in such fraudulent schemes.

When receiving Bitcoin coins, the recipient cannot immediately use them. Once a transaction is made, it is sent to the Bitcoin network for execution and must be included in a block to become confirmed. The process of including a transaction in a found block is called transaction confirmation. Being included in 1 block equals 1 confirmation, and when 2 or more confirmations are reached, the transaction is considered confirmed, and ferma.cc operators, in turn, process the request. This method was introduced to protect against the re-use of the same Bitcoin.

We try to process your requests as quickly as possible, with an average processing time of 5-15 minutes, provided that the transfer is made instantly. There are cases of delays in the payment systems themselves, unfortunately, we cannot influence the speed of such transactions.

При обміні з Bitcoin / Litecoin запит обробляється після 2 підтверджень транзакції від відправника з мережі. Для Ethereum запит обробляється після 12 підтверджень транзакції від відправника з мережі.

Referral program is a program that rewards you with a percentage of the exchanges made by customers you referred. In other words, we are happy to share our rewards with you.